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Dharavi Market


Shipping Information

The Company shall exercise all possible measures to ensure that any Product booked on the Website is delivered within 15 (Fifteen) working days from date of booking of order on the Website subject to successful realization of payment made against the said Order and availability of the Product(s). However, User understands and confirms that the Company shall not be held responsible for any delay in delivery of Product due to circumstances beyond the control of the Company, provided, the Company takes all required and necessary steps to ensure delivery of the Product within above mentioned timelines.

The shipping charges are calculated on the basis of weight of per product. The prices listed are stated by the government of India for their shipping service India Post. In case User books Order of multiple Products in one transaction, the Company would endeavor to ship all Products together. However, this may not always be possible due to product characteristics and/or logistics’ issues. If User purchases multiple Products in single transaction, then all the Products would be shipped to a single shipping address given by User. If User wishes to ship Products to different addresses, then User should book separate orders based on delivery addresses.

How would I know that my shipping address is serviced?

We ship to all the regions in India and the following countries: Afghanistan Cambodia Fiji Israel Mexico Papua New Guinea Sudan Yemen Argentina Canada France Italy Mongolia Philippines Sweden India Australia Cape Verde Georgia Japan Morocco Poland Switzerland Austria Cayman Island Germany Jordan Namibia Portugal Taiwan Bahrain China (People's Rep) Ghana Kenya Nauru Qatar Tanzania Bangladesh Cuba Greece Korea (Republic of) Nepal Rwanda Thailand Barbados Cyprus Guyana Kuwait Netherlands Romania Tunisia Belarus Democratic Republic of Congo Hong Kong Latvia New Zealand Russia Turkey Belgium Denmark Hungary Luxembourg Niger Saudi Arabia United Arab Emirates (UAE) Bermuda Egypt Iceland Macao (China) Nigeria Senegal Uganda Bhutan El Salvador Indonesia Malawi Norway Singapore United Kingdom Botswana Eritrea Iran Malaysia Oman South Africa Ukraine Brunei Darussalam Estonia Iraq Maldives Pakistan Spain United States of America Bulgaria (Rep) Ethiopia Ireland Mauritius Panama (Rep) Sri Lanka Vietnam

How will the delivery be done?

Product delivery will be done through India Post, the government service with reach in the remotest of places. For express delivery, goods will be shipped through DHL, DTDC.

Cancellation of Order before Dispatch

A. The Company hereby informs User that User's receipt of an electronic or other form of order confirmation does not signify the Company's acceptance of User's order, nor does it constitute confirmation of the Company's offer to sell. The Company reserves the right at any time after receipt of User's order to accept or decline User's order for any reason. The Company further reserves the right any time after receipt of User's order, after prior notice to User, to supply less than the quantity User ordered of any item. User's order will be deemed accepted by the Company upon shipment of products or performance of services that User has ordered as indicated by the Company's servers. Title to goods and all risk of loss passes to User upon delivery to the common carrier. The Company may require additional verifications or information before accepting any order.

B. The Company shall have the right to refuse or cancel any orders placed for Products listed at an incorrect price, rebate or refund, or containing any other incorrect information or typographical errors. The Company shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and User's credit/ debit/ cash card charged. If User's credit/ debit/ cash card has already been charged for the purchase and User's order is cancelled, the Company shall immediately issue a credit to User's credit/ debit/ cash card account for the amount of the charge.

C. User shall be entitled to cancel an order of any Product, booked on the Website, by placing a "Cancel Order" request, by sending an email on admin@dharavimarket.com

D. "Cancel Order" can be placed anytime after booking of order but before status of order changes into "handed over to courier" on the Website.

E. All eligible refunds against Cancellation of Orders by User before delivery of Product to User will be subject to deduction of 3% of the Product Price already paid (Transaction value) as Banking and Transaction charges and balance would be processed to be refunded to User. User understands and agrees to such deduction by putting Cancellation request for any Order before delivery of Product.

Return/Refund Policy for Home Delivery of Products after Dispatch (Only in case of defective, damage and dead on arrival or what you have got is different from what you have ordered)

A. All Products purchased from the Website enjoy seven (7) days Return Policy'.

B. Any Product, purchased from the Website, can be returned to the Company within seven (7) days of delivery of the same to User by placing a "Return Order" request by sending an email on admin@dharavimarket.com.

C. Any Product purchased from the Website can be returned to the Company only if the Product supplied by the Company is damaged, defective or the Product received is different from the Product that was ordered.

D. The User shall ensure that he/she does not accept the delivery of any Product whose original packaging is damaged or tampered in any manner. Your item needs to have the receipt or proof of purchase.

E. In the event if User, on removing the packaging of the Product, finds the Product is damaged and/or defective and/or is different from the Product that was ordered, User shall immediately intimate the Company’s administrator about such damage and/or defect and/ or difference and the Company shall arrange for the replacement of the Product or refund of price of the Product along with shipping charges, if any, collected by the Company in the unlikely event of the Company being unable to replace the damaged and/or defective Product.

F. Sale items: Unfortunately sale items cannot be refunded. Only regular price items can be refunded.

G. Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

H. If your return is approved, we will initiate a cash back credit memo to your account on our website. After inspecting the item, and accepting the item in its original condition, the refund will be initiated within seven days and will reflect as balance amount in your buyer account. This amount can be redeemed any time in exchange of any other item from our website.

I. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of  shipping will be deducted from your refund.

How To Return Your Item: To return an item to us, please mail it to the following address: 144, Manoj Kunj, 1st floor, Room no 7, S B Marg, Matunga west, Mumbai 400016. India You can also contact us if you have any questions.

Contact Us:

If you have any questions on how to return your item to us, contact us on admin@dharavimarket.com